Help Center

Transfer times vary based on the destination country and payment method. Cash pickups are typically available within minutes after the transfer is sent. Bank transfers may take 1-5 business days depending on the country and banking systems involved.

To receive money, you'll need: a valid government-issued photo ID (passport, driver's license, or national ID card), the MTCN (tracking number) provided by the sender, and in some cases, you may need to answer a test question set by the sender.

Yes, you can request a receiver name change through our Name Change Request form. The request typically takes 24-48 hours to process. You'll need to provide valid identification and the reason for the change. Additional fees may apply.

Transfer fees vary based on several factors: the amount being sent, destination country, payment method (cash, bank, card), and payout method (cash pickup, bank deposit, mobile wallet). You can check the exact fees during the send money process before confirming your transfer.

Yes, Western Union uses industry-leading security measures including encryption, fraud detection systems, and compliance protocols. We've been moving money safely for over 170 years. Always verify you're sending to someone you know and trust.